Shipping policy

SunCoast Elements Shipping & Returns Policy

Effective date: August 13, 2026
Last updated: August 13, 2026

This Shipping & Returns Policy applies to purchases made through SunCoastElements.com.

SunCoast Elements is a consumer brand owned and operated by Black Rabbit Brands. Black Rabbit Brands processes orders and administers customer service, shipping, returns, replacements, and refunds for SunCoast Elements. Throughout this Policy, “SunCoast Elements,” “we,” “us,” and “our” refer to the operator of the website and the seller of products offered through it.

1. Order Processing

Most orders are processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during product launches, promotions, periods of high order volume, or circumstances outside our reasonable control.

After your order ships, we will send a confirmation email containing available tracking information. Submitting an order does not guarantee acceptance or shipment. We may delay, limit, or cancel an order because of inventory availability, payment issues, age-verification requirements, suspected fraud, address problems, shipping restrictions, or legal and regulatory concerns.

If we cannot ship your order within the timeframe stated at checkout or in your order confirmation, we will notify you and provide any cancellation or refund options required by applicable law.

2. Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and are not guaranteed arrival dates.

Carrier delays, weather, holidays, address issues, age verification, service interruptions, and other circumstances outside our reasonable control may affect delivery. We are not responsible for a carrier delay, but we will make reasonable efforts to help investigate a qualifying shipment issue.

3. Shipping Destinations and Restrictions

We ship only to eligible destinations made available at checkout. Some products cannot be shipped to certain states, territories, municipalities, or addresses because of applicable laws, carrier restrictions, or our compliance standards.

You are responsible for confirming that the products you order may lawfully be purchased, received, possessed, and used at the shipping destination. We may refuse or cancel an order if we determine that shipment is unavailable or may violate applicable requirements. If we cancel an unshipped order, we will refund the amount charged for the canceled products and any related shipping charges.

4. Age Verification and Delivery

Hemp-derived cannabinoid products are sold only to adults 21 years of age or older. We may use age-verification measures before accepting or fulfilling an order. A carrier may require an adult signature or proof of age at delivery where required by law, carrier policy, or our compliance standards.

The recipient must be legally eligible to receive the shipment. Orders may not be placed for, delivered to, or accepted by a minor.

5. Shipping Addresses and Order Changes

You are responsible for providing a complete and accurate deliverable address. Please review the shipping information carefully before submitting your order.

To request an address change or cancellation, contact Hello@SunCoastElements.com as soon as possible and include your order number. We cannot guarantee that an order can be changed or canceled after it has entered processing or been transferred to the carrier.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent.

6. Tracking, Missing Shipments, and Delivered Packages

Tracking information is provided when available. Carrier scans and delivery updates may occasionally be delayed.

If tracking shows that your order was delivered but you cannot locate it, please:

  1. Confirm the shipping address in your order confirmation;

  2. Check around the delivery location and with other members of the household, building staff, or neighbors;

  3. Allow up to 48 hours for a delayed carrier scan or delivery; and

  4. Contact the carrier and then email Hello@SunCoastElements.com with your order number and relevant details.

Please report a missing-delivery issue as soon as possible, preferably within 7 calendar days after the carrier marks the package delivered. We will review the available tracking and delivery information and may ask you to cooperate with a carrier investigation. A replacement or refund is not automatic and will be determined based on the circumstances, available evidence, carrier findings, and applicable law.

7. Packages Lost in Transit

If tracking has not updated for an extended period or the package appears lost before delivery, contact Hello@SunCoastElements.com with your order number. We may ask you to wait until the carrier’s estimated delivery window has passed before beginning an investigation.

If the carrier confirms that a shipment was lost in transit, we will provide an appropriate replacement or refund, subject to product availability and applicable law.

8. Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, melted to the point of being unusable, opened, or different from what you ordered, contact Hello@SunCoastElements.com within 7 calendar days after delivery.

Include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product, packaging, shipping label, and damage or error; and

  • The lot or batch information shown on the product, if applicable.

Keep the product and all packaging until we complete our review. Depending on the circumstances and product availability, we may offer a replacement, refund, or other appropriate resolution. Do not return an item unless we provide return instructions.

9. Return Eligibility

To request a return, contact Hello@SunCoastElements.com within 14 calendar days after delivery.

To qualify for a return, a product must:

  • Have been purchased directly from SunCoastElements.com;

  • Be unopened, unused, and in its original factory-sealed packaging;

  • Be in the same condition in which it was received; and

  • Be accompanied by the order number or other proof of purchase.

Because cannabinoid products, gummies, supplements, and other consumable products are ingestible, we cannot accept returns of products that have been opened, used, partially consumed, or had their safety seal removed, except where required by law or where we approve a claim involving damage, defect, contamination concern, or fulfillment error.

Apparel and non-consumable merchandise must be unworn, unwashed, unused, and returned with any original tags and packaging.

Purchases made through another retailer must be returned to the original place of purchase under that retailer’s policy.

10. Non-Returnable Items

Unless required by law or approved by us because of damage, defect, or fulfillment error, the following are not eligible for return:

  • Opened, used, or partially consumed products;

  • Products with a removed or broken safety seal;

  • Gift cards;

  • Personalized or customized merchandise;

  • Items identified as final sale before purchase; and

  • Products not purchased directly from SunCoastElements.com.

11. How to Start a Return

Email Hello@SunCoastElements.com with your order number, the item you wish to return, and the reason for the request. If the return is approved, we will provide return authorization and instructions.

Do not send a product back without authorization. Unauthorized returns may be refused or may delay processing.

Approved returns should be addressed as instructed to:

SunCoast Elements
Black Rabbit Brands
PO Box 222
Oakdale, NY 11769

The customer is responsible for return-shipping costs unless the return is due to our error or the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. We are not responsible for an authorized return that is lost or damaged while being shipped back to us.

12. Refunds

We will inspect an authorized return after it is received. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are not refundable unless the order was canceled before shipment, we shipped an incorrect item, the product arrived damaged or defective, or applicable law requires otherwise.

We may reduce or deny a refund if a returned item does not meet this Policy, is missing components, shows signs of use, or was damaged after delivery for reasons unrelated to an original defect or fulfillment error. We will not issue a refund for an item that is not returned when a return is required.

13. Exchanges and Replacements

We do not guarantee direct exchanges. When approved, we may replace an eligible damaged, defective, or incorrect product. For other items, we may issue a refund after receiving and approving the return, after which you may place a new order.

Replacement products are subject to availability. If a replacement is unavailable, we may issue a refund instead.

14. Refused and Undeliverable Packages

If a shipment is returned because the customer supplied an incorrect or incomplete address, failed to complete required age verification, refused delivery, or did not retrieve the package, we may refund the eligible product price after the shipment is returned and inspected. Original shipping charges and carrier return fees may be deducted to the extent permitted by law.

Products that are returned in a condition that cannot safely be restocked may not qualify for a product refund, except where required by law.

15. Promotional Orders and Bundles

If a return causes an order to no longer qualify for a discount, free gift, bundle price, or other promotion, the refund may be adjusted to reflect the terms of the original offer. We may require a free promotional item to be returned with the qualifying products.

16. Policy Changes and Consumer Rights

We may update this Policy from time to time. The version posted when you place your order generally applies to that purchase, except where a change is required by law.

Nothing in this Policy limits rights or remedies that cannot lawfully be waived. This Policy should be read together with our Terms & Conditions and Privacy Policy.

17. Contact Us

For questions about shipping, returns, replacements, or refunds, contact:

SunCoast Elements
Owned and operated by Black Rabbit Brands
Email: Hello@SunCoastElements.com
Mailing address: PO Box 222, Oakdale, NY 11769
Website: SunCoastElements.com